FAQs + Care
Product Info
What metals do you use?
I currently work with .925 Sterling Silver. My goal is to start offering 14k gold filled options by the end of this year.
Is your jewelry waterproof?
The metals are water-resistant but may tarnish with repeated exposure over time. This tarnish is not permanent and can be cleaned off with a polishing cloth. It is always best to remove your jewelry before entering the water, whether it's the ocean, pool, or shower.
Will my fingers turn green?
Most likely it will not, but it depends on your personal chemistry. I use high-quality Sterling Silver, which generally does not cause irritation unless you have a specific allergy to its metals.
How do I keep my jewelry from tarnishing?
To prevent tarnishing, store your jewelry in a dry place and wear it regularly! The natural oils in your skin will keep the jewelry shiny. Avoid exposing your jewelry to chemicals such as household cleaning products, shampoos and conditioners, lotions and makeup, as well as chlorine in pools.
Do you offer customs?
Custom orders are currently unavailable. See here for customs info.
Can your rings be resized?
I can not resize rings. Please know your correct ring size before ordering.
Care
How do I clean my jewelry?
To clean your jewelry, use the polishing cloth provided with each order. For more stubborn tarnish, create a mixture of mild soap and water, then use a soft-bristled
toothbrush to gently scrub the jewelry. Rinse with clean water and dry thoroughly with a soft cloth. Avoid using harsh chemicals or cleaners which may cause damage to the silver or any gemstones.
How should I care for my jewelry?
- Storage: Store your sterling silver jewelry in a cool, dry place away from moisture.
- Cleaning: Regularly clean your jewelry using a jewelry polishing cloth to remove dirt and oils. For deeper cleaning, use a mild soap and water solution with a soft-bristled toothbrush to gently scrub the jewelry. Rinse with clean water and dry thoroughly with a soft cloth.
- Avoiding exposure: Keep your sterling silver jewelry away from chemicals, perfumes, cosmetics, and household cleaners which may accelerate tarnishing. Remove jewelry before swimming (chlorine can damage silver) and before engaging in activities that could expose it to physical damage.
- Wearing: Wear your jewelry frequently as the natural oils from your skin can help prevent tarnishing. However, avoid wearing silver jewelry in environments where it is likely to get scratched or damaged.
Shipping + Returns
When should I expect to receive my order?
All ready to ship orders will be shipped in 1-3 business days. Made to order items will be shipped in 1-2 weeks. Once the item is shipped out, you will receive a tracking number. Please allow for 24-48 hours for your tracking info to become available.
Please remember that once the package is dropped off at the post office, it is beyond my control. If you encounter any issues with the shipment, your best course of action is to contact the mail services directly.
Please note that I am not liable for lost or stolen packages.
I ship all orders with full insurance. If your package is lost or stolen, you are eligible to file a claim with USPS.
All international customers are responsible for paying any customs duties or taxes required by their country.
What is your return policy?
I do not accept returns or exchanges. All items are one of a kind and handcrafted, so all sales are final. However, if you encounter any issues with your piece, please contact me. You can find
my contact information on the contact page HERE
Please be sure of your size before placing your order, especially if it is a custom piece, as I am unable to resize a piece once it is complete.
Got more questions?
I'd love to answer any other questions you may have. Reach out via my contact form to get started.